Leather care for Denk Helder products is relatively easy but you need to follow a set of simple rules. Our leathers can be restored, but annual maintenance is advisable. We mainly use cow leather. However, some items are also made from sheep & goat skins and buffalo hides. If you have any further questions about the material used for a particular product, please contact us with the article number and we will be glad to supply additional information.

– Our leather is extremely robust and should age well. However, if you want to clean a bag or wallet, lukewarm water and a mild soap are the best options available.

– Do not get carried away with expensive cleaners and conditioners, simple natural waxes are often the best way to condition the hide i.e. bees wax. In fact, any harsh chemicals can damage the leather, so never use household cleaners or products containing alcohol.

– Keep the exterior leather away from makeup, food, or any other oil based product which can stain.

– In no circumstances should you try washing your leather bag or other item in the washing machine or tumble dryer.

– For suede, we recommend that you use a brush to remove the loose dirt and clean the product with cleaning agent specially designed for the material. New suede is subject to “crocking”, which means that suede dust may rub off on hands and clothes. Crocking can be minimized by rubbing any new suede bag or accessory vigorously with a terry towel.

– To clean patent, use a damp cloth, after which you shine it with a soft dry cloth. Please note that you should not use shoe polish on patent.

– If a leather product becomes wet, wipe away excess moisture and then leave to dry naturally. Do not attempt to dry with a direct heat source e.g. fire, radiator or hair dryer.

– All liquid stains should be dealt with quickly, and blotted gently with a clean, dry cloth.

– Don’t forget, leather is a skin, and should be cared for in a similar way to your own.

Yes, the products are the same. However, some products are not sold online.

If you would like to order an item that you have seen in one of our stores but cannot find it online, please contact us via WhatsApp or email.

The images displayed on the website are as accurate as possible. However, difference in computer monitors may/could cause color variation.

Please understand that our products are made from genuine leather. Due to leather being a natural material, differences in grain and color variation may occur. This guarantees the genuineness of a genuine leather product.

Once you place an order, it will be processed immediately. For confirmation purpose, you may receive a call soon after your order is processed.

You will be informed once your order is confirmed via email and/or Whatsapp/SMS message.

Orders are delivered between 5 to 7 working days.

However, if any technical issue occurs or unforeseen incident (e.g. heavy rainfall, epidemic, strike, etc.) the order time can be extended depending on the current situation.

Please contact us if you have to cancel or change your order, however, we cannot guarantee that your request can be accepted.

Once your order has been placed, it can be changed or cancelled if it has not already been dispatched.

For an engraving order: if the product has already been personalized, it cannot be cancelled.

We use established courier partners such as Call Courier and Express Courier Services.

– Goods can be exchanged or returned within 7 working days of purchase/delivery with price tag & receipt

– Damaged, used, altered or engraved products cannot be exchanged

– Any refunds will be via cross cheque or through a bank transaction

We always aim for make sure our customers love our products, but if you do need to return or exchange an order, we’re happy to help.

Goods purchased online can be return or exchanged within 7 days of delivery after contacting us via WhatsApp or Email

If you would like to exchange a product by visiting a Denk Helder, please do contact us first so we can facilitate you.

Please contact us if you have to cancel or change your order, however, we cannot guarantee that your request can be accepted.

Once your order has been placed, it can be changed or cancelled if it has not already been dispatched.

For an engraving order: if the product has already been personalized, it cannot be cancelled.

We use established courier partners such as Call Courier and Express Courier Services.